Emergency Logistics
Emergency logistics is the Logisticoo answer to the moment a supply chain breaks: a line stoppage because a supplied part is missing; a machine breakdown waiting on a spare part; a carrier that has fallen through; a truck broken down with urgent cargo on the hard shoulder. In these situations, response time is what counts — which is why you can reach us around the clock, your dispatcher states feasibility and price immediately, and loading in metropolitan areas often starts 60 to 120 minutes after release, because we draw on vehicles in 147 German cities. The tool is the uncompromising direct transport: an exclusive vehicle, no handling, and on long routes two drivers for non-stop operation, so that even 1,000 kilometres and more are achievable within a single day. For breakdowns we take over transhipment and onward carriage of stranded cargo. Where the road is too slow, we combine with air freight from the nearest freight hub. No emergency is like another — what stays the same is clear communication: an honest ETA, ongoing status updates, immediate escalation on any deviation. In 55 countries, around the clock.
Service features
- Round-the-clock availability — including at night, on weekends and public holidays
- Loading often 60–120 minutes after release thanks to a network in 147 cities
- Two-driver direct transports: 1,000+ km without a rest-period break
- Breakdown service: transhipment and onward carriage of stranded cargo
- Combination with air freight when the road is not enough
- Honest ETA and proactive status updates through to delivery
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When emergency logistics applies — the typical situations
Emergency logistics is not a product for the normal case, but for the moment when a chain breaks acutely and every hour costs money. The most common triggers: a missing supplied part that brings an assembly line to a standstill; a machine or plant breakdown waiting on a spare part; a carrier that falls through or cancels at short notice; a vehicle breakdown with urgent cargo that has to be carried onward; a missed loading cut-off for sea or air freight; a medical or pharmaceutical shortage. What these situations have in common is that the follow-on costs of waiting — production downtime, contractual penalties, spoiled goods — exceed the transport price many times over. That is precisely when it is not the cheapest but the fastest reliable route that counts.
Response, two-driver operation and breakdown service in detail
You can reach us around the clock; the dispatcher immediately checks the nearest available vehicle from the network of 147 cities and states a dependable loading time and ETA rather than a reassurance. In metropolitan areas the vehicle often loads 60 to 120 minutes after your release and drives straight through as a direct transport without handling. For long routes we deploy two drivers in rotation, so that the prescribed driving-time break is eliminated and 1,000 km and more are achievable in a single day. In the event of a breakdown — mechanical failure, accident, a carrier that has fallen through — we organise the transhipment of the stranded cargo and carry it onward. If the road is not fast enough, we combine with air freight from the nearest freight hub. Throughout, the same applies: ongoing status updates, immediate escalation on any deviation.
Emergency, express direct transport and fixed appointment — the distinction
The boundaries are fluid; the difference lies in the occasion and the response time. The express direct transport is the vehicle concept — exclusive, without handling — and is run both as planned and spontaneously. The fixed appointment is a pinpoint arrival on a date or time agreed in advance, plannable with lead time. Emergency logistics is the application of direct transport under time pressure without lead time: 24/7 availability, an immediate feasibility commitment, loading in hours rather than days, plus breakdown transhipment and air-freight combination as escalation stages. Put simply: a fixed appointment plans the deadline, emergency logistics rescues it when it is about to fall apart. Both use the same vehicles — the difference is the urgency and the readiness to respond immediately around the clock.
What does an emergency transport cost?
It is calculated like any direct transport on a per-kilometre basis (±15 %): Sprinter van ~€1.10/km from €89, 7.5 t truck ~€1.45/km from €169, 12 t truck ~€1.65/km from €219, curtain-side semi-trailer ~€1.95/km from €379, plus operation-related surcharges for night, weekend or two-driver operation. Example: a nighttime emergency direct transport with a spare part from Hannover to Stuttgart (around 400 km) in a Sprinter van falls, including the night surcharge, roughly in the €550–700 range. Your dispatcher states the binding total price before release — in an emergency in minutes rather than in 30. Set against this are the avoided follow-on costs: a single line stoppage in industry usually costs many times the transport sum.
Emergency situations and the right response
| Emergency | Response | Tool |
|---|---|---|
| missing part, line stoppage looming | direct transport, loading in 60–120 min. | express Sprinter van / truck, 24/7 |
| long route, time extremely tight | non-stop without a driving-time break | two-driver crew |
| carrier fallen through | short-notice replacement provision | network in 147 cities |
| breakdown / incident with cargo | transhipment & onward carriage | breakdown service |
| road too slow | shift to the air | air freight from the nearest hub |
Frequently asked questions
How quickly is a vehicle available in an emergency?
In metropolitan areas we load often 60 to 120 minutes after your release; in rural areas according to the approach time of the nearest available vehicle, which your dispatcher names concretely straight away. You receive no reassurance, but a dependable loading time and ETA — and ongoing updates en route.
What does an emergency transport cost at night or on the weekend?
It is calculated like any direct transport on a per-kilometre basis (Sprinter van from ~€1.10/km, 7.5 t from ~€1.45/km, FTL from ~€1.95/km) plus operation-related surcharges for night, weekend or two-driver operation. Your dispatcher states the binding total price before release — in an emergency in minutes rather than in 30.
Are you really reachable around the clock?
Yes — emergency logistics only works with round-the-clock availability, including at night, on weekends and public holidays. Your dispatcher takes on the case immediately, checks the nearest available vehicle and gives you a prompt feasibility commitment with a loading time and ETA, so that your production or project control can plan straight away.
What do you do if a truck with my cargo breaks down en route?
We organise the breakdown handling: a replacement vehicle drives to the breakdown site, the stranded cargo is transhipped and carried onward, so that the recipient deadline is kept as far as possible. If there is no longer enough time by road, we examine shifting the critical part to air freight from the nearest freight hub.
Can you switch to air freight in an emergency?
Yes. If the distance is too great for the road or the deadline too tight, we combine pre-carriage by direct transport to the nearest freight hub with the fastest available air freight and on-carriage in the destination country. Especially for intercontinental spare-part emergencies, this shortens the total transit time from weeks to days.