FAQ

After entering the dimensions of your shipment and the pickup and destination addresses, you will receive a pure transport price using our shipping calculator. If you accept the price, you can also book extras, such as telephone notification before collection and delivery, express delivery, transport insurance, and much more. After the final booking, you will receive an email with the order confirmation. This must be attached to the goods. You then wait for the driver to pick up your shipment. For standard orders, make sure that the shipment is only loaded and delivered at ground level.

After entering the dimensions of your shipment and the pickup and destination addresses, you will receive a pure transport price using our shipping calculator. If you accept the price, you can also book extras, such as telephone notification before collection and delivery, express delivery, transport insurance, and much more. After the final booking, you will receive an email with the order confirmation. This must be attached to the goods. You then wait for the driver to pick up your shipment. For standard orders, make sure that the shipment is only loaded and delivered at ground level.

When you place the order, a working day is specified, which you can of course change if necessary. The regional partner is instructed to pick up the shipment between 8:00 a.m. and 5:00 p.m. for this day. Unfortunately, it happens that drivers are unable to pick up the shipment due to the situation, so the next working day is an alternative. However, you can book a telephone notification for pickup so that the regional partner calls you in advance to arrange a pickup date. For direct trips, you will of course receive a fixed pick-up date from us.

If no notification has been booked, the driver will pick you up between 8:00 a.m. and 5:00 p.m. Unfortunately, depending on the situation, drivers cannot pick up the shipment on the specified day, so the next working day is an alternative.

Your shipment must always be packed. Please pay attention to our packaging instructions.

You choose the pickup day when creating your order. Please note that if there are delays in the process, collection can be postponed to the following working day. Delivery usually takes place 1-3 working days after collection for general cargo shipments. With direct journeys it always depends on the distance that has to be covered. We can provide you with more information here.

After the order has been activated, a change is possible. To do this, you must contact us. This option does not involve any costs, unless travel costs have been incurred due to incorrect or incomplete information.

The shipping note is automatically sent by email as a PDF document when the order is created.

Your shipment is generally insured according to the General German Shipping Conditions. Additional goods transport insurance can be taken out via the site.

You can pay via PayPal or invoice.

As soon as the cancellation has been made, we will contact our partners and ask about the costs incurred. If no travel costs have been incurred, we will cancel your order immediately and transfer your money back to you.

No. Our service is only for business customers, clubs and public institutions.

Please use the packaging material provided for this purpose. Please also read the packaging instructions.

You can find suitable packaging in your hardware store (it's best to ask about the moving department) or on the Internet.

If the packaging is not properly packaged, we exclude any liability in the event of transport damage. The driver has, among other things, the right to refuse to ship or accept the goods. In this case, collection of the shipment will be postponed until the shipment is properly packaged. If you refuse to pack your shipment, we will have to charge you the travel costs and cancel the order.

Transport within the EU is generally possible. Please use the price calculator provided. A corresponding order can be placed via the site.

Transport within the EU is possible in both directions.

As the ordering party, you have the opportunity to freely choose the pickup location and delivery location. These locations may differ from the billing address and/or the customer's address.

You can select this option when creating the order.

You can select this option when creating the order.

Every shipment is generally picked up at ground level and delivered that way. 

No worries! In this case, you can give us permission to park. We will be happy to send you the necessary document.

You can find out the status of your shipment under your orders. The status of each order is displayed here. If you still have any questions, please contact us.

Transport within the EU and from third countries is possible in both directions.

The costs for any customs duties incurred must be borne by the client. 

We need some documents for customs paperwork. The best way to do this is to contact us by email.

If there is any damage during transport, you must note and sign this on the driver's receipt when receiving the shipment. Then fill out the damage report document and send it to us promptly. (info@logisticoo.com)

No. You can also choose guest access to create an order. However, you cannot benefit from the frequent shipper bonus or other possible discounts via guest access

If you would like to delete your account, send us an email to info@logisticoo.com and we will delete your account.

You can change your personal access data at any time after registration. All you have to do is log in.

If you have forgotten your password, you can simply request a new password. You should change your password again after logging in.

Your invoice will be sent to you by email after the order has been completed.