Frequent questions, honest answers

Instant estimate in the rate calculator in 60 seconds; the binding fixed-price quote arrives within 30 minutes (Mon–Fri 8am–6pm CET) from your personal dispatcher.

Guide values incl. tolls and fuel: Sprinter from approx. €1.10/km, 7.5-tonne truck from approx. €1.45/km, articulated truck (FTL) from approx. €1.95/km. Short distances have minimum prices (from €89). The rate calculator gives you the concrete figure.

No. Our quote is a fixed price — additional charges only occur if the shipment itself changes (e.g. more pallets or weight than declared).

As a rule of thumb: 1–6 pallets without a fixed delivery date travel cheapest in groupage. Time-critical or sensitive? Then a part load or direct run — your dispatcher compares both options for you.

For express direct runs often within 2–4 hours, in 147 German cities usually on the same day. Regular shipments are scheduled for your preferred date.

Direct runs: driven distance ÷ approx. 650 km per day — so almost always 1 working day. Groupage: usually 2–3 working days depending on the lane.

Yes — your dispatcher knows the live status and contacts you proactively about deviations. Request a status update by phone, WhatsApp or email with your order number.

Yes, for express and special runs by arrangement. Just mention it in your enquiry — we dispatch accordingly.

Yes, ADR transports of all common classes with trained drivers and compliant equipment. Please state the UN number and packing group in your enquiry.

We run refrigerated and thermal transports with actively temperature-controlled vehicles including temperature documentation — from fresh goods to pharma-grade.

Pallet exchange is a matter of agreement and is stated in the quote. Without agreement: no exchange. Tell us in your enquiry whether you need exchange.

Note the damage on the proof of delivery, report it within 7 days — we handle the complete settlement with the insurer. Details on the damage report page.

Yes, completely for non-EU destinations (UK, Switzerland, Türkiye, Balkans, Caucasus …): export declaration, transit procedure (T1), preference documents (EUR.1/A.TR) and coordination with the destination customs office.

Within the single market, a commercial invoice and delivery note are sufficient; we issue the CMR consignment note. Special cases (excise goods, waste, food) are clarified by your dispatcher in advance.

55 countries and regions: the entire EU plus the UK, Switzerland, Norway, Türkiye, the Western Balkans, the Caucasus and Central Asia — with our own country offices in Berlin, Czechia and Türkiye.