Service
Report Damage
Found damage? Do two things immediately: note the damage on the proof of delivery (for visible damage, before you sign!) and let us know — by email to info@logisticoo.com or by phone at +49 30 346 467 850.
Deadlines (important!)
- Visible damage: document it on the delivery note at the moment of delivery.
- Concealed damage: notify us in writing within 7 days of delivery — domestic and international (CMR) alike.
What we need from you
- Order/consignment number and proof of delivery with the damage note
- Photos of the damage, the packaging and the labelling
- Commercial invoice for the damaged goods (proof of value)
- A short description of the damage (what, how much, when noticed)
What happens next
Your dispatcher confirms receipt, we assess the case and handle the entire claim with the insurer. You get a dedicated contact person and regular status updates until the case is settled.